Terms & Conditions

1. Acceptance of terms

By placing an order with Vitalisol, you accept these terms and conditions. We recommend reading them before completing your purchase.

2. Products

All our products are artisanally crafted with live cultures and are unpasteurized. Being live products, they may present small natural variations between batches.

3. Orders and payments

Orders are coordinated via WhatsApp or Instagram. Available payment methods are informed when confirming the order.

4. Deliveries

We deliver in Asunción and Greater Asunción. Delivery times and costs are agreed in advance with each client.

5. Storage

When you receive your kefir, you must store it in the fridge between 2 °C and 6 °C and consume it within 7 days to get the most out of its properties.

6. Returns

As these are perishable food products, we do not accept returns once delivered. If your order arrives in poor condition, contact us within 24 hours to resolve it.

7. Liability

Vitalisol is not responsible for misuse of its products. If you have any medical condition, consult a professional before consuming them.

8. Changes to terms

We reserve the right to update these terms at any time. Changes will be published on this page.

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